What
is a License Code?
A license code is an 18-digit number that you enter into the License
Activation window in Investor/RT (Setup: Preferences: License Activation). The number
remains in effect as long as you continue as a subscriber. The license
code tells Investor/RT which product and features you have licensed at any
point in time. ...
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How Do I Retrieve My License
Code?
Login to the linnsoft.com web site using your email address and
password. Go to www.linnsoft.com and
click the Login link in the upper right corner. If you do not know your
password, you can have it emailed to you by clicking the Email Password link
on the login page your License Code(s) and billing information is displayed.
Click the blue ? button
 next to the
License Code for instructions on activating the code. back to top
How Do I Activate the License
Code?
Open the License Activation window (File-->License Activation). Enter or paste the License Code
from your Linn Software account web page into the space provided.
Click the Activate License button. Agree to the License Agreement and go through the remaining steps clicking Next.
Review the resulting license status in the window and click "Finish". The text should read: "Status: Activated (...) in good standing.
In parentheses after the word Activated you will see codes indicating the product/features you have licensed. For example, an Investor/RT Market Profile user will see
"Acivated (MP)" or "Activated (MP PRO)". If you see "Activated()" this means Investor/RT standard edition, with no other special features.
If you experience any difficulty activating a license code, or if the product/feature codes are not what you expect,
refer to the Trouble Shooting section at the bottom of this document.
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How Do I
Change My License to Add or Remove Features?
Once the license is activated, you may return to the License Activation
window at any time and click Revise License. Follow the ensuing prompts to
select the license configuration you want and click to submit the order.
Within 10 or 20 seconds, the License Activation window will appear, showing
the new license properties. You will have immediate access to the features
you ordered. ...
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What Do I Have to Do to Change My License to a Different Data Feed?
Nothing. Once activated on a computer, an intra-day license conveys the
right to use the software with any of the intra-data data feeds/sources that
Investor/RT supports. There is no need to notify Linn Software if you decide
to use a different data source. You may take advantage of free trials from
other vendors if you wish to run the software with an alternate feed for
evaluation purposes. To setup Investor/RT software for a different data
source, use the File:Reconfigure command. The same license code is used
regardless of which data feed source you utilize. Linn Software license
codes are also platform independent. You may run Investor/RT on Mac OS X,
Windows XP, Windows 7, or Windows Vista using the same License Code.
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Macintosh OS X users who run XP,
7, or Vista
under Boot Camp or VMWare Fusion may install both the Windows and the
Macintosh version of Investor/RT with the same license code. At this time,
virtualization under Parallels Desktop for OS X is not supported....
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How Do I
Move the License from One Computer to Another?
A license code may be activated on only one machine at a time. If you
wish to run Investor/RT software on more than one computer at different
times, go to the License Activation window and click De-Activate License to
release the license from the machine. Then use the same License Code to
activate on a different computer. You can move a license code from a Windows
XP machine to a Windows Vista/7 or to a Macintosh OS X machine or vice versa.
The license is platform independent. If you move your license frequently from one machine to another, consider adding
an additional license to your account, or you can use a variety of techniques in the software to automate the activation
and deactivation of your license when you frequently share a license between two different machines. See Q&A #144 for details.
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When Would I Need
an Additional License Code?
An additional license code is required if a user wishes to run
Investor/RT software on more than one computer simultaneously. You may
request an additional license by logging into your linnsoft.com account and
clicking on the Add New License link. Each additional license will carry the
same product/features as the primary license. The monthly license fee for an
additional license is $20. Additional license codes are available to enable
multiple computer usage by a single user; they may not be used to provide
another person access to the software under the terms of our license
agreement. ...
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What If My License Code is
Destroyed?
If your computer is lost or stolen or if
you reformat or replace your hard drive, or if your computer become unusable
due to hardware malfunction, the activated license code on such a machine
will remain locked to that machine; it cannot be activated on a different machine. Email
support@linnsoft.com with an explanation of the circumstances. The license code can be
reset to permit a new activation on a replacement/repaired computer.
.
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What If
I Cannot De-activate my License?
If your license code is activated on a machine that cannot access the
Internet or is otherwise disabled due to hardware malfunction or is in for
repairs, you will need an additional license code temporarily in order to
activate your licensed software on a different machine. You can order an
additional license at any time by logging into linnsoft.com with your email
address and password. Click the Add Another License link. Additional
licenses are required for those who wish to activate the software
simultaneously on two machines. They also fill the need for a temporary
license code while your primary license code remains activated for
exceptional reasons like this. The $20/mo fee is prorated for the remaining
portion of the current month and billing continues month to month until you
notify Linn Software.
When internet service is restored or the activated computer is repaired, you
can resume using your primary license code as you were before. You must
first De-Activate the additional license code to release it back to Linn
Software and email info@linnsoft.com to cease billing for the additional
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What If I Forget to
De-Activate my License?
If you forget to de-activate your license code on your computer at the
office, for example, and then leave town with your laptop, the same scenario
would apply. As long as the license remains activated on the office computer
your recourse would be to acquire an additional license code temporarily as
described above. If you have only one license code and plan to use it
frequently on different machines in different locations, we recommend that
you setup a keyboard shortcut, e.g. set F5 to “De-activate License”. You can
press F5 any time and leave, knowing your license is deactivated. If you
have the shortcut setup, you can use Setup: Schedules, on the office
computer for example, to execute F5 (De-Activate) every day at 6 p.m. As
long as you leave the program running and it has internet access, the
license will be de-activated automatically each day at the designated time.
Another technique would be to setup a Schedule with two steps (actions): (1)
F5 -De-Activate License and (2) Quit. This schedule can be setup to run each
day at a specific time, or you can run this schedule when you wish to quit
so that de-activation is automated when quitting. Using these techniques
will reduce the likelihood that you find your license accidentally left
activated when you wish to activate on a different computer in another
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Can I Run Multiple Instances of Investor/RT with One License Code?
Yes. You may run as many instances of Investor/RT as you wish on the
same machine with one license code activated. Running multiple instances is
easiest under Windows XP. Install the software multiple times into
differently name folders inside the Program Files directory. You may then
run each one by starting investrt.exe from the folder where it was
installed. Each instance uses the same license code. Instances may run with
the same or a different data source. For more information on running multiple
instances on Windows Vista and Windows 7 click here.
Multiple instances are not supported on the Macintosh platform except under
Virtual Machine software such as Parallels Desktop or VMWare Fusion.
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Can I Run Investor/RT on a Server?
No. The License System that Investor/RT uses does not permit the product to be activated
on any server operating system.
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Can I Use a Remote Desktop Connection to run Investor/RT?
No. The License System that Investor/RT uses does not permit the product to be activated
when the user running Investor/RT is using Windows Remote Access (Terminal Services). Some remote
login systems, e.g. LogMeIn (www.logmein.com), can be used to run Investor/RT on a remote machine as long as the remote login software does not use Microsoft Terminal Services to make the connection to the remote machine.
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Is Internet
Access Required to Activate a License?
Yes. Activation of a license requires that the computer be connected to
the Internet. Once the license is activated, the software does not require
daily access to the internet. However the software does check-in with
linnsoft.com periodically, at the beginning of the month for example, to
verify that the license is continuing in good standing. Updating a license
as described above requires Internet access. Fulfillment of update requests
is immediate. Daily check-in with linnsoft.com takes place thereafter until
billing has been completed. When moving a license from one computer to
another, both de-activation and activation require the machines to have
access to the Internet. When connecting to your data service provider or
initiating data downloading requests, Internet access is necessary by
definition, thus Investor/RT periodically chooses these times to check-in
with linnsoft.com using a background task that does not interfere in any way
with the use of the software. ...
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Do
I Have to Do Anything Special at the Beginning of Each Month?
No. As long as your subscription to Investor/RT software is ongoing, the
license renews automatically at the beginning of each month. Billing occurs on the first
day of each month. If there is a billing problem, the software will notify
you automatically to contact Linn Software. Access to the software
continues. If you receive such a notice, log into your linnsoft.com account
and check the credit card setup there. You can easily update a card's
expiration date or specify a different credit card for billing. Within 24
hours the License Activation window in Investor/RT should reflect “in good
standing” once again. If you continue to see payment due in the status,
please contact info@linnsoft.com for billing assistance.
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How Do I End My Subscription?
To end your subscription, go to the License
Activation window in Investor/RT and click Revise License.
When the Revise Investor/RT License
windows opens, check the box titled Please cancel license at the end of
this month. Click the Submit button. A confirmation email will
be sent to you immediately for your records. You are entitled to continue
using the software until the end of the present month. You may then remove
the software from your computer, or, keep the software installed if you
intend to re subscribe at a later date.
Cancellation can also be accomplished
over the telephone or by email to
info@linnsoft.com. You may also login to your account at
linnsoft.com to verify that the cancellation was processed. All
licenses are prepaid for the month. In order to end
your subscription and end further billing for the month ahead, you must contact us
before the last business day of the present billing month.
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Can I End My
Subscription for a Period of Time?
Yes. Follow the method outlined above to end the subscription. Your
account information at linnsoft.com will be retained and your license will
be marked inactive. There will be no further billing on your account until
we hear from you again. When you are ready to resume using the software, login to your linnsoft.com
account and click the link Reactivate License.
You will receive a reply
when the license has been reactivated. Login to your linnsoft.com account to
retrieve your license code. It may not be the same license code you used
before. ...
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License Code Troubleshooting
License activation problems can occur. The troubleshooting tips below are
discussed in terms of the operating system platform in use, Windows XP,
Windows Vista, Windows 7, or Macintosh OS X. If these tips do not help you resolve the
issue, please email support@linnsoft.com to report the activation problem.
Include your user profile please. Use the Copy User Profile command in the
Edit menu; then paste the profile text into your email message. The profile
information will assist us in diagnosing the problem. ...
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License Not Activating - License
could not be Activated
If you receive this error and are running a Windows machine. Please go
to www.linnsoft.com/dl/win .
Download the ServiceRepairUtility.zip file. Then unzip the file.
Right click on the exe file and choose Run as Administrator. This
should fix the problem. Then start Investor/RT. If you get a
message that the software is 'already used', please email
support@linnsoft.com to let them
know that you received this message....
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Windows XP Troubleshooting
If license activation using Investor/RT is unsuccessful, quit Investor/RT and run the ControlActivation
program. Here's how: right-click on the Start Menu and select Explore. Use Windows Explorer to view the
contents of the investrt directory where Investor/RT software is installed.
Open the application named ControlActivation.exe and follow the on-screen
prompts to activate your license code. Most Windows XP users have administrative privileges on their machines.
If you are using Windows XP and are logged in under a user account that does not have administrative privileges,
then you run ControlActivation by right-clicking it and choosing Run As...to run the program using an account with
administrative access. If ControlActivation fails to activate, please email support@linnsoft.com with
the error message and/or error code you see. If activation is successful using the Control Activation program,
start Investor/RT again. Check that the license is now activated properly by viewing the License Activation
window. The status message there should read Activated followed by the product/feature codes for your license.
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Windows Vista / Windows 7 Troubleshooting
Vista UAC (User Access Control) restrictions can interfere with the
installation of licensing system software. For this reason, users of Windows
Vista/7 must Run Investor/RT As Administrator in order to activate the
license the first time. Thereafter, running as administrator is not
required. To run as administrator, simply
right-click on the Investor/RT icon and choose "Run As Administrator". (you
can do this on your desktop icon, the icon in the Start-->Programs menu, or in Windows
Explorer in the default location of
C:\Program Files\investrt\invesrt.exe). Once activated, quit Investor/RT and start up again with normal
user privileges.
If problems persist, quit Investor/RT and run the ControlActivation program. Here's how:
right-click on the Start Menu and select Explore. Use Windows Explorer to view the contents of the investrt directory
where Investor/RT software is installed, usually inside the Program Files
directory. Right-click on the application named ControlActivation.exe and
choose Run As Administrator to open it. Follow the on-screen prompts to
activate your license code. Then start Investor/RT again. Verify that the
license is activated properly by visiting the License Activation window. The
status message there should read Activated. If not, email support@linnsoft.com and include
the error message and/or error number issued by ControlActivation.
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Macintosh OS X Troubleshooting
The Mac OS X installer disk image (.dmg) includes an OS X package installer named LicenseDaemonVb.pkg.
Double-click on the package to install licensing components on your
Macintosh. If you skip this step, you will receive an error code -151 later when attempting to activate your license.
This installer must be run, but only once. When future updates to
Investor/RT software are released it is unnecessary to repeat this
installation step. After restarting, launch Investor/RT and activate your
18-digit license code in the manner described above.
If you see a message reporting that you have
7 days left in your evaluation period, ignore the message, and go back to
the License Activation window, re-enter the 18-digit License Code, if
necessary, and press Activate License.
If problems persist, quit Investor/RT and run the License
Manager application. Here's how:
open the Applications folder where the InvestorRT application resides.
Right-click (Ctrl-Click) on the InvestorRT icon and choose Show Package
Contents. Open the Contents/Resources folder therein and launch the License
Manager application. Follow the on-screen prompts to activate your license
code. Then start Investor/RT again. Verify that the license is activated
properly by visiting the License Activation window. The status message there
should read Activated followed by the product/feature codes for your license.
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