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Answer |
The User Profile is a short
paragraph of text containing descriptive information about your
Investor/RT setup--what platform and version of the software you are
using, your session setups, what time zone you are in, information about
the verification and backup status of your database, and more. To see
your user profile, click the System Status button on the main toolbar in
Investor/RT.
Having this information at hand saves us considerable time and enables
us to serve you faster and more effectively. Please include the profile
text with every new message you send to support@linnsoft.com, no matter
how minor the issue. It’s easy; here’s how:
If you send questions using the built-in email feature of Investor/RT,
the profile is included for you. Choose "New E-Mail Message" from the
Investor/RT Help menu (or click the Email button on the main toolbar)
enter your question and press "Send"; the profile text is appended to
your message.
If you use other email software or web mail, there are easy ways to
include the profile in your messages:
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Choose "Copy User
Profile" from the Investor/RT Edit menu to copy the profile text to
the clipboard. When composing a new message, issue the "paste"
command (Ctrl-V) to place the profile text into your message body.
- Use the Attach feature of your email program. When prompted for
the file to attach, navigate to the directory/folder where Investor/RT
is installed and open the admin directory/folder. Select the file "UserProfile.txt"
as your attachment.
When you email support@linnsoft.com to start a dialog on some
subject, the initiating email should always contain a current profile.
The profile text will be retained in the reply you receive from support.
You can reply back and forth easily without including the profile again,
so long as you have your email client setup to include the prior text in
your replies. If you send email to support without the user profile, it
is likely that you will get no answer or a partial answer, along with a
request for the profile. Please help us to serve you better by including
the profile text with all your emails to us.
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