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Answers to Common Questions

   

Question

My license will not activate. License Activation window shows“Inactive” in red. When I look in the message log (File: Open: Message Log) I see a message …license is already activated on another computer. What do I do?
   

Answer

The commercial licensing system Investor/RT uses permits the license code to be activated on one computer at a time. You may use the same license code on two or more machines as long as you de-activate the license on the machine where you last activated, before trying to activate on the new machine. Go to File: License Activation on the machine where you last used Investor/RT. If the license is active, you will see …in good standing in green text in the window. Click De-Activate License to return the license to the activation server (internet connection is required for this). You may then go to a different machine and activate the same license code there.

If this is not possible, e.g you are now at the office but left Investor/RT activated at home, then email support@linnsoft.com with an explanation; we can remotely reset your license code as a courtesy. If you are using the software back and forth on two machines often, we encourage you to add an additional license code to your account. The cost is $20/mo. The additional license code carries the same attributes as your primary license code. Having two license codes enables you to keep two machines activated and ready at all times. With an additional license you may run the software on two machines simultaneously if you wish. If you want to use Investor/RT often on two or more machines, see this FAQ: http://linnsoft.com/qa/a/144.htm

The licensing system uniquely identifies the machine using the license by considering a variety of settings including the serial number of the main hard drive, the MAC address of the networking adaptor (wireless or Ethernet card) in use on the machine and other distinguishing characteristics. If you swap out or restore a hard drive, do a system restore, install a new operating system, or replace/change the network adaptor you use with the machine, the license system may infer that you are now using a different computer when in fact you are not. In such situations, email support with an explanation; we can remotely reset your license code as a courtesy. If you know in advance that you going to do some major maintenance on the machine where your license is activated, by all means De-Activate your license beforehand. Once your machine is ready for use again, activate the license again.

Finally, see this web page for more information on our licensing system, trouble shooting tips, and answers to frequently asked licensing questions: http://linnsoft.com/licenses/