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Answers to Common Questions

   

Question

I am trying to connect to Infinity/TransAct feed but getting TransAct Login Error #800004003 (validate user).  I have verified that my username and password are correct.  What can I do?
   

Answer

First, verify that your username and password are correct (case-sensitive) by going to "TransAct: Setup" from the main Investor/RT menu.

The error generally means that the user has not run and connected from the InfinityAT or TransActAT platform on that machine.  Use the links below to download the AT platform and connect.  After connecting from AT, your computer should then be properly configured for Investor/RT to connect.