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Answer |
Use
the Investor/RT emergency startup procedure: launch Investor/RT and
IMMEDIATELY hold down the shift key. Keep the shift key down until you
see the message "Investor/RT is now working offline". The software
detects the shift key at startup as the emergency startup signal. In
response, the software bypasses the opening of charts and other windows,
and will not initiate a connection to your data service until you say
so. If startup is successful, issue the Verify Database
command from the menu choice "Control: Database Wizard". If database errors
are reported, click the Full Maintenance button.
If database errors persist, issue the Restore Database command to
restore the database to the most recent backup. For more information on
dealing with database errors see
http://www.linnsoft.com/qa/a/15.htm
If your database is okay, begin opening charts and other windows
selectively to see if you can pin point which one causes the fatal
error. If another fatal error results, startup again using the emergency
startup procedure and delete the offending chart using the Control:
Delete/Rename window.
Once your windows are open, use the Start Data command in the Data
Service menu to connect to your data service. If a fatal error occurs
after connecting, report the error code and error location to
support@linnsoft.com . Please
include your user profile with the email. Either attach the file
UserProfile.txt or use the Copy User Profile command in the Investor/RT
Edit Menu to obtain the profile text for pasting into your email
message. The UserProfile.txt file can be found in the admin
directory/folder inside the Investor/RT startup directory/folder. |