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Investor/RT Answer
Answers to Common Questions

   

Question

Investor/RT is issuing a "Fatal Error" message when I try to start up the program. What should I do?
   

Answer

First of all, make note of the fatal error location and error code in the message so you can submit these later to support@linnsoft.com. Then use the Investor/RT emergency startup procedure: double-click to launch Investor/RT and IMMEDIATELY hold down the shift key. Keep the shift key down until you see the message "Investor/RT is now working offline". The software detects the shift key at startup as the emergency startup signal. In response, the software bypasses the opening of charts and other windows, and will not initiate a connection to your data service until you say so. If startup is successful, issue the Verify Database command from the Control->Database Utilities menu. If database errors are reported, issue the Database Maintenance command from the same menu. If database errors persist, issue the Restore Database command to restore the database to the most recent backup. For more information on dealing with database errors see http://www.linnsoft.com/qa/a/15.htm

If your database is okay, begin opening charts and other windows selectively to see if you can pin point which one causes the fatal error. If another fatal error results, startup again using the emergency startup procedure and delete the offending chart using the Control: Delete/Rename window.

Once your windows are open, use the Start Data command in the Data Service menu to connect to your data service. If a fatal error occurs after connecting, report the error code and error location to support@linnsoft.com . Please include your user profile with the email. Either attach the file UserProfile.txt or use the Copy User Profile command in the Investor/RT Edit Menu to obtain the profile text for pasting into your email message. The UserProfile.txt file can be found in the admin directory/folder inside the Investor/RT startup directory/folder.