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Answers to Common Questions
   

Question

  I just contacted myTrack to ask about their ticker symbols for indexes. They said I had to connect Linn Software for the correct symbols.  What should I do?
   

Answer

 First of all, Investor/RT uses the very same ticker symbols as the myTrack-supplied standard software for MS Windows. No exceptions. Ticker symbols for equities are pretty universal across all data vendors, but for futures and indexes, the symbol format varies from vendor to vendor. In the case of the myTrack data service here are some ways find an obscure ticker symbol.

1. Choose "Ticker Symbol Help" from the IRT Help Menu and read the section on myTrack. This help topic also refers you to a Symbol setup web page at the Linn Software web site that shows tickers for widely followed futures and indices: http://www.linnsoft.com/symbols.

2. Use the "Market Pulse" command in the myTrack Menu to see lists of ticker symbols for common market statistics and indices.

3. Use the symbol lookup command in the myTrack menu in Investor/RT. Enter a key word such as "Pharmaceutical" and myTrack will respond with all ticker symbols whose name contains that word.

4. Use the myTrack Chat command in the myTrack Menu in Investor/RT to chat online directly to helpful myTrack host personnel who can provide assistance with tickers. When using myTrack chat, do not ask for assistance in any aspect of using Investor/RT. Simply ask data vendor specific questions such as "What is the ticker for a Pharmaceutical Index.". In our experience, the myTrack host reps are very helpful as long as you do not ask them for help with Investor/RT specific usage questions. They cannot and will not support non-myTrack software usage, but asking for a ticker symbol is certainly within bounds.

5. Join the Linn Software discussion list and pose the question there if you still cannot find the ticker. Someone else using your particular data service may know the ticker and answer quickly. It's a helpful group.