support

DTNMA and Broker's Data do not match (off by 10, 100 or 1000, etc).

Some brokers feed real time data at a price level that is different from the back fill data received from DTNMA. For instance, the Euro contract from some broker feeds, is fed in with a display format of XXX.XX but when back filled from DTN MA, its format is X.XXXX. To correct this, we can add a multiplier to the DTN Symbol alias as shown below. Just go to Setup → Instruments:

dtnma_fix.png

Where is my Toolbar?

At times, toolbars can get turned off. If your preferences are to set to "Floating" rather than one of the "Pin to" positioning options for toolbars, the toolbar may not be visible. If the Main Toolbar is not visible, press Ctrl-T to toggle it on and off. Ctrl-T will also toggle on/off the toolbar for the front window, a chart for example. If your toolbar does not become visible with Ctrl-T, go to Setup → General Setup and choose the "Position" Dropdown Menu in the Object Toolbars section (as shown below).

Tune Up

Follow these steps periodically to keep Investor/RT running as healthy, lean, fast, and efficient as possible.  Users are recommended to perform a tune-up every 3-4 weeks if not more frequently:

I'm having a problem upgrading to the latest version of Investor/RT. What can I do?

Below are some common problems that users run into when upgrading to the latest version of Investor/RT.

The updater can be found at www.linnsoft.com/download

You must shut down Investor/RT before running the updater. If you fail to do so, you will get a message during the update installation reporting that a file cannot be replaced because it is in use. If you see this error message, shut down Investor/RT and then proceed with installation.

Downloading and Retaining Data

Investor/RT's automatic backfill is designed to keep daily and intra-day historical data up to date automatically without user involvement. Generally speaking, if you track fewer than 100 symbols, all historical data management should simply be done for you; there should not be a need to manually perform data downloading operations. Users who track many hundreds or thousands of symbols are exceptional cases where a higher degree of user involvement is required to keep your historical data current.

Why do I have a message STATIC CHART in the window title?

The message means that the chart is static, that is, it does not respond to incoming realtime streaming data. You will see this message, for example, if you have the chart's view period preference setup so the chart ends at some date in the past - A TPO Profile chart setup to show 3 days of profile ending 2 days ago for example, or a traditional chart with a specific ending date. This message appears in the chart's title bar in real-time editions of Investor/RT as a warning in case the static nature of the chart was unintended.

Naming conventions for scans, Quotepages, and other objects

Quotepages, Charts, Scans, Signals, and Custom Indicators may have names up to 31 characters in length. Quotepage names may not begin with a period, since the period is used by Investor/RT to denote built-in system-defined quotepages, e.g. .Stocks or .Intraday. There are no other restrictions on quotepage names. Charts and Quotepage names that begin with Untitled... are treated in a special way. A chart or quotepage may be saved with such a name.

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