support

Why do my TPO Indicator lines (Developing VPOC) only go back 10 days?

In 10.4, a new option was added to the TPO Indicator titled "Compute Only Last X Days". If this option is not checked, the TPO Indicator will default to show the last 10 days/profiles. If the user wishes to show more or less days, he may check this box and specify the number of days desired up to 120. This option was added for efficiency purposes. It can take several seconds longer to initially compute the TPO Indicator for longer durations than short ones.

Why are all Windows Floating?

This article applies to the Windows edition of Investor/RT. The following is not applicable to the Mac OS X Edition. By design, Investor/RT for Windows does not have minimize, maximize, restore buttons on the title bar, only the close button. All windows, charts, quote pages, preferences windows, object manager, etc. are floating windows.

Split Sessions for the Volume Profile Indicator

Setup the Profile Indicator with "Time Per Profile" preferences seen below. Notice that "Custom" is checked, with "3 Sessions" selected from the list box to the right. In this example, we will only be using 2 sessions but 3 sessions is possible. Just under "Per 1" is where we specify the 1st period (or first session) in minutes. In this example, the instrument itself is set to Session 31 (24 Hour GLOBEX session). There are 930 minutes in the overnight period (from 17:15pm ET to 9:30am ET).

VISTA.TAF Error Message

This message will appear when another process running on your computer (e.g. a 3rd party backup or virus protection software product) is interfering with Investor/RT data files. Click "Retry" a time or two and Investor/RT typically will resume normal operation. To avoid this inconvenience the  solution is to determine which process is interfering with Investor/RT. For example, if your internet security/virus software is scanning your hard drive when this error occurs, it is the likely culprit. Consult with the vendor or your virus protection software to determine how to turn off scanning of files inside the InvestorRT working directory folder. If you have Windows Backup setup to backup your files, ensure that backups are scheduled during a time when Investor/RT is not running, or exclude the InvestorRT working directory folder from the folders to be backed up. Certain cloud backup systems (e.g. Carbonite) run all the time in background making backups of files that are modified. Setup such backup software to ignore the files in the InvestorRT working directory.

Smart Tick Compression

Smart Compression of Tick Data can be turned on by choosing Setup > Preferences > Historical Data from the main menu and checking the check box titled "Use Smart Compression of Tick Data."

During our testing, Smart Compression reduced the tick data for typical futures contracts (number of ticks) consistently by over 85%. Users can now store approximately 7 times as much tick data in the same amount of space. This compression has a number of very positive impacts on the performance and capability of IRT such as:

Backfill Automation

Investor/RT has long featured automated backfill at startup, designed to backfill historical data since the date/time that the data feed was last stopped.  Starting with version 11.2, backfill is now automatic and has been enhanced to fill in any historical data per symbol for all trading that has occurred since the last trade recorded in the local database. In prior releases, Setup: Preferences: Backfill allowed user control on whether to auto backill or not and whether to auto backfill all intra-day symbols or just those open in charts.

Send Database to Support

At some point, you may be asked by our support team to send a copy of your database to us for testing. Use the Restore Point Feature as outlined below:

To create a new Restore Point, go toFile→Functions→Create Restore Point. Be sure to set whether you'd like to include or exclude historical data as shown below. The file will be saved in the archives directory at:

C:\Users\YourUserName\InvestorRT\archives\ where YourUserName is the name you use to log into Windows.

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