The Bid/Ask Tool is available to all multi-pane bar/candle charts. To turn on the Bid/Ask tool, bring up the chart preferences (by double-clicking in time scale at bottom of chart) and navigate to the Options tab. The checkbox is circled in red below.
This message will appear when another process running on your computer (e.g. a 3rd party backup or virus protection software product) is interfering with Investor/RT data files. Click "Retry" a time or two and Investor/RT typically will resume normal operation. To avoid this inconvenience the solution is to determine which process is interfering with Investor/RT. For example, if your internet security/virus software is scanning your hard drive when this error occurs, it is the likely culprit. Consult with the vendor or your virus protection software to determine how to turn off scanning of files inside the InvestorRT working directory folder. If you have Windows Backup setup to backup your files, ensure that backups are scheduled during a time when Investor/RT is not running, or exclude the InvestorRT working directory folder from the folders to be backed up. Certain cloud backup systems (e.g. Carbonite) run all the time in background making backups of files that are modified. Setup such backup software to ignore the files in the InvestorRT working directory.
For information about license activation and data feed configuration, please watch the video below
Investor/RT has long featured automated backfill at startup, designed to backfill historical data since the date/time that the data feed was last stopped. Starting with version 11.2, backfill is now automatic and has been enhanced to fill in any historical data per symbol for all trading that has occurred since the last trade recorded in the local database. In prior releases, Setup: Preferences: Backfill allowed user control on whether to auto backill or not and whether to auto backfill all intra-day symbols or just those open in charts.
At some point, you may be asked by our support team to send a copy of your database to us for testing. Use the Restore Point Feature as outlined below:
To create a new Restore Point, go toFile→Functions→Create Restore Point. Be sure to set whether you'd like to include or exclude historical data as shown below. The file will be saved in the archives directory at:
C:\Users\YourUserName\InvestorRT\archives\ where YourUserName is the name you use to log into Windows.
This video demonstrates how to add a button to a chart that will change the periodicity in the chart.
Create bands with up to 12 levels of retracements or multiples of any high/low price range including initial balance, daily, previous day, week, month, year, etc.
Many users would like to add the Profile Indicator to longer time frame charts like Daily, Weekly or Monthly periodicity charts. When a Profile Indicator is added to such a chart, the profiles fail to display accurately because daily, weekly, monthly bar data does not have the necessary level of detail.
If Investor/RT seems to be running sluggishly, it may be because a particular indicator in some chart is taking an excessive amount of time to calculate. Follow these steps to diagnose further:
When applying start and stop times or a specific number of minutes to the Profile Indicator, Investor/RT is using the begin and end times of the bars in the chart to determine when to begin and end the Profile Indicator. On a Time based chart this is easy since each bar tends to start and stop at an even minute interval.
However, when adding a Profile Indicator to a non-time based chart (Volume, Tick, Range or Change bar charts), each bar does not have an even begin and end time and these times are not known until after a bar closes and a new one opens.